Key Concepts

Channels are secure entry points for external data in Flow Plus. They provide unique URLs where third-party services can send information via webhooks.

Webhooks are messages sent from external systems to your Flow Plus channels. They carry specific information, like "a new order in your ERP" or "a customer status change in your CRM".

A workflow in Flow Plus combines a webhook with actions in Shopify Flow. For example: "When a new order comes from the ERP, update Shopify inventory and notify the fulfillment team."

Templates are pre-built workflows for common Shopify Plus scenarios. They're ready to use or can be customized to fit your needs.

In a workflow:

• The webhook acts as the trigger, starting the process.

• Actions are the steps in Shopify Flow that follow, processing the external data.

When a channel receives a matching webhook, it starts a workflow. We call each run of a workflow an automation run.

Flow Plus handles enterprise-scale automation, processing millions of events monthly without API limits.

The power of Flow Plus is in connecting external systems to Shopify workflows without coding. It brings your external data directly into your Shopify Plus store's automation ecosystem.